About The Solicitors

Hughes Walker Solicitors

Our staff will be happy to discuss your personal injury claim on a one-to-one basis, offering you initial free, no obligation advice. We specialise in all types of personal injury - no case is too big or too small. We aim to answer all incoming calls within 30 seconds and we pride ourselves on our quick and professional service.

The Team

Our team of expert claim handlers are waiting to take your call and will be able to tell you if you have a legitimate claim with a good chance of success or not sometimes within a few minutes. Our initial advice is free and 100% no obligation - we will always strive to advise you as best as we can in relation to your personal injury claim.

Your Privacy

Hughes Walker takes your privacy very seriously. When you submit your details to us, we will never sell them to any third parties. This ties into our second promise, we do not cold call or cold text people. If you have been contacted by someone who is claiming to be Hughes Walker Solicitors and you have not given us your information, please e-mail us at enquiry@hughes-walker.co.uk and we will be happy to look into it for you.

Complaints

We hope that you have no cause for complaint. If you do, and we have not been able to resolve the problem for you informally, you can make a formal complaint to us under our Complaints Procedure.

Please click here for a copy of our Complaints Policy including relevant contact details for making your complaint directly to us.

Our email address for complaints is Complaints@hughes-walker.co.uk

Also if you instructed us via an on-line platform or portal or you instructed us by email, if you are making your complaint as a consumer, from 15 February 2016, in addition to being able to submit your complaint directly to us, if you prefer, you may be able to submit your complaint using the European Union’s ‘On-Line Dispute Resolution Platform’. The website address for the platform is http://ec.europa.eu/odr . Under this new scheme, if both parties agree to it, an independent mediator will try to resolve the complaint by mediation, usually within a 90 day timescale. However at this stage we have not given any commitment to using the ODR Platform.